[email protected] Nad Al Sheba, Dubai, U.A.E +971582274729

Privacy Policy

As part of our day-to-day operations, we need to collect personal information from our customers and potential customers so that we can meet their needs and provide them with information about our services.

Your privacy is important to us, and it is our policy to respect your privacy and confidentiality. This notice describes how we handle personal information that you or a third party provides to us in connection with the provision of our services or that we collect as a result of your use of our services and/or our platform(s) or website(s). It also details your rights regarding our treatment of your personal information.

Our privacy notice will be revised from time to time to reflect new obligations and technologies, changes in our operations and practices, and to ensure that is appropriate for changing circumstances. Any personal information we hold will be handled according to our most recent privacy notice.
Please note that if you are an KESMATY L.L.C-FZ employee or contractor or a third-party service provider, your personal information will be used in connection with your employment contract, your contractual relationship or in accordance with our separate policy, which can be obtained by contacting us.

We may change this Privacy Policy from time to time and once it is posted on our website, it will apply to you. Please be vigilant and check our website regularly.


This privacy notice applies to KESMATY L.L.C-FZ data processing activities.


If you are an actual or potential customer, we may collect the following types of personal information:

  • Name
  • Surname
  • Contact Information (email)

We may also collect such information about you from third parties through publicly available sources.

We may also obtain personal information about you through your use of our website, platform or through the use of cookies on our websites and/or apps, in particular by recording which pages you visit on our websites.

We may from time to time voluntarily request other personal information (for example, through market research, surveys or promotions). If you choose not to provide the information we need to fulfill your request for a particular product or service, it could inhibit our ability to provide you with the requested product or service.

We may record any communications, electronic, telephone, personal or otherwise, that we have with you in connection with the services we provide to you and our relationship with you. These records will be our sole property and will constitute evidence of communication between us.


In using your personal information for the purposes indicated above, we are entitled to disclose your information to:

  • service providers and specialist advisers who have been contracted to provide us with administrative, IT, financial, regulatory, compliance, insurance, research, other back office services or other services
  • credit providers, courts, tribunals and applicable regulatory authorities as authorized by law or as stipulated in our agreement with you
  • anyone who you have personally authorized

We generally require organizations outside of KESMATY L.L.C-FZ that process or receive personal information to confirm the confidentiality of that information, to commit to respecting any individual’s right to privacy and to comply with all relevant data protection laws, including this privacy notice.

Please note that use of your personal information by external third parties who act as data controllers of your personal information is not protected by this privacy notice and is not protected by our privacy standards and procedures.


At all times, we take appropriate technical and organizational measures to ensure the security of your information. In particular, we train our employees who work with personal information to respect the confidentiality of customer information and people’s privacy. We take violations of your privacy very seriously and will apply appropriate penalties, including termination if necessary.


Protecting your privacy is important to us, whether you interact with us in person, by phone, by mail, over the Internet or by any other electronic means. We store your personal information in secure computer storage, paper files and other records and take measures to protect your personal information from misuse, loss, unauthorized access, alteration or disclosure.

Once we determine that personal information is no longer needed, we will delete all personally identifiable information about you or securely destroy records.

However, it may be necessary that we keep your records for a significant period of time.

If we retain any personal information whether in the form of a recorded message, by telephone, electronically, in person or otherwise, that information will be retained in accordance with local regulatory requirements, which will be valid for either 5 years or 10 years after the end of our business relationship with you.

If you have opted out of receiving marketing messages, we will keep your information on our suppression list so we know not to send you these messages .


For more information concerning any rights that may be reserved to you with respect to the personal information we hold about you, please refer to our website.


Under certain circumstances, customers are reserved specific rights under the GDPR in relation to their personal data:

  • They may request access to their personal information.
  • They may request of correction in cases where the information provided or the information, we have is incorrect.
  • They may request erasure of personal data. This grants customers the right to request the complete deletion of their personal information and data, regardless of the reason. Customers reserve the right to request the deletion of their personal data and information in cases where they believe we have illegally processed any of their information, or in cases where we are required to delete customer data and information in order to comply with the law. Please note that we may not honor your request in cases where we are required by law not to do so.
  • They may object to the processing of their data and information especially in cases where they feel that it impacts their fundamental rights and freedoms.
  • They reserve the right to withdraw consent on how the data is processed.

There will be no fee to have access to your personal information, however, we may charge a fee in cases where clients are repetitive or excessive with their requests.

Any request listed above will be processed within one month, and if the request is particularly complex or large, it may take longer. Either way, you will be notified and informed as appropriate.



Cookies are small pieces of text stored on your computer or device when you visit a website or app. They are used on our websites and applications to provide you with a more relevant and effective experience, including the presentation of web pages according to your needs or preferences.


We are working continually to improve the functionality of this site through technological changes. This could mean a change in the way we collect or use personal information. The effects of any technological changes that may affect your privacy will be communicated in this privacy notice at the time of the change.


There may be links on our websites or in our applications to external third-party websites. However, please note that third-party websites are not covered by this privacy notice and are not covered by our privacy standards and procedures. Please check with each third party for their privacy practices and procedures.